Member Experience Manager - Sandy Springs

Industrious

Atlanta (GA)

On-site

USD 61,200 - 74,800

Full time

14 days+

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Benefits offered by this job

Heavily subsidized healthcare plans

Generous paid time off

Wellness programs

401k plan

Professional development grants

Job summary

A leading workplace service provider based in Atlanta is seeking a Member Experience Manager to enhance member relations and drive community programming. In this role, you will identify and fulfill clients' needs, represent the organization, and ensure an exceptional experience. Required skills include problem-solving, teamwork, and attention to detail. Additionally, the position offers competitive compensation, including a salary starting at $68,000 and performance-related bonuses, along with comprehensive employee benefits.

Qualifications

Comfortable engaging with senior executives and clients.
Ability to orchestrate events and activities that enhance member experience.
Must be proactive in identifying community needs and member requests.

Responsibilities

Act as the primary contact for members at your location.
Provide exceptional service by understanding members' needs.
Organize programming that members enjoy and market it effectively.

Skills

Problem-solving

Team collaboration

Attention to detail

Resilience

Job description

Member Experience Manager - Sandy Springs

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About The Company

Industrious is the largest premium workplace‑as‑a‑service provider and home to the highest‑rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest‑growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About The Role

Our Member Experience Managers are the go‑to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. We are Industrious. Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

In a year you’ll know you’re successful if:

You can confidently identify companies’ most important needs, enjoy being their tour guide, and deliver impactful solutions to them
You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)

You’re a Great Fit For This Role If

No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next

Compensation

The annual base compensation range for this role starts at $68,000. The successful candidate’s actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications. You will also be eligible for up to $11,000 in performance‑related bonus pay. Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

Referrals increase your chances of interviewing at Industrious by 2x.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Seniority level