Member Experience Specialist (PTO & 401K Eligible)

Planet Fitness; Altoona (PA); Sur place; USD 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

PTO

401K

Health Insurance

Life Insurance

Short-Term Disability

EAP

Free employee Black Card Membership

Shift differential pay

Résumé du poste

Planet Fitness Altoona is seeking a friendly Customer Service Representative to greet members, answer phones, sign up new members, and log amenities, ensuring a superior Judgement Free experience. This full-time role offers Monday–Friday 8am–4pm with starting pay of $12 per hour and scheduled increases at 180 days, 1 year, and every six months thereafter.

Benefits include PTO, 401K, health/dental/vision options, life insurance, Short-Term Disability, EAP, and a free employee Black Card

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsabilités

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring a Judgement Free experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the POS system
• Promote fitness instruction classes (PE@PF) to active and new members
• Provide a clean, sanitized and safe club environment

Connaissances

Customer service experience

Formation

High school diploma/GED equivalent

Description du poste

Planet Fitness Altoona is seeking a friendly Customer Service Representative to greet members, answer phones, sign up new members, and log amenities, ensuring a superior Judgement Free experience. This full-time role offers Monday–Friday 8am–4pm with starting pay of $12 per hour and scheduled increases at 180 days, 1 year, and every six months thereafter.

Benefits include PTO, 401K, health/dental/vision options, life insurance, Short-Term Disability, EAP, and a free employee Black Card