Member Experience Specialist - Provo

Prime-Corporate-Services; Provo (UT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive Compensation + performance

Comprehensive Health Coverage

Paid Time Off

401k with Company match

Parental Leave

Gym Pass

Soda and snacks

Wireless discounts

Employee Resource Program

Job summary

PRIME Corporate Services in Provo, UT is hiring a Member Experience Agent. You will manage tickets across phone, chat, email, and text, keep members informed, and coordinate with onboarding, accounting, and tax teams. The role emphasizes service mindset, ownership, and quick learning of financial terminology.

The position is full-time, Mon-Fri, with a strong focus on delivering exceptional member experiences while maintaining CRM accuracy and professional communication across channels.

Qualifications

• 2+ years in customer service or related roles with regular interaction.
• Ability to explain complex processes in clear terms.
• Comfort learning finance, bookkeeping, banking, and tax terminology.

Responsibilities

• Ticket Ownership: Own member tickets from start to finish and document next steps.
• Inbound & Outbound Outreach: Answer questions, request documents, share updates.
• Multi-Channel Support: Assist via phone, chat, email, text, and ticketing systems.
• CRM Accuracy: Keep interaction notes and statuses current.
• Clear Explanations: Translate requests into member-friendly language.
• Smart Escalation: Route accounting/tax questions with concise summaries.

Skills

Clear communication

Ownership

Rapid learning

Attention to detail

Coachability

Discretion

Education

High school diploma or GED

Tools

CRM software

Phone-center tools

Ticket queues

Email/text/chat channels

Job description

PRIME Corporate Services in Provo, UT is hiring a Member Experience Agent. You will manage tickets across phone, chat, email, and text, keep members informed, and coordinate with onboarding, accounting, and tax teams. The role emphasizes service mindset, ownership, and quick learning of financial terminology.

The position is full-time, Mon-Fri, with a strong focus on delivering exceptional member experiences while maintaining CRM accuracy and professional communication across channels.