Member Experience Specialist - Part Time + Growth & PTO

National Fitness Partners; Belchertown (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay increases

Shift-differential pay

Paid time off

Employee assistance program

Free Black Card membership

Job summary

National Fitness Partners seeks a part-time Customer Service Representative in Belchertown, MA to support Planet Fitness members and guests. You will answer phones, greet members, sign up new members, log amenities, and promote fitness classes in a friendly, welcoming environment.

Starting at $15 per hour with scheduled shifts: Wednesdays 3pm-11:15pm, Thursdays 5pm-11:15pm, and Fridays 3pm-9:15pm. Hourly increases occur at 180 days, 1 year, and every 6 months after the first year, based on

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Education

High School Diploma or GED

Job description

National Fitness Partners seeks a part-time Customer Service Representative in Belchertown, MA to support Planet Fitness members and guests. You will answer phones, greet members, sign up new members, log amenities, and promote fitness classes in a friendly, welcoming environment.

Starting at $15 per hour with scheduled shifts: Wednesdays 3pm-11:15pm, Thursdays 5pm-11:15pm, and Fridays 3pm-9:15pm. Hourly increases occur at 180 days, 1 year, and every 6 months after the first year, based on