Member Experience Specialist (Part-Time)

Theuniversityunion; Houston (TX); On-site; USD 14,000 - 19,000; Part time

Job summary

YMCA of Greater Houston is seeking a part-time Membership Associate to provide service and information to members and guests at the Houston facility. The role focuses on enrollment, membership processing, and delivering a high level of customer service.

You will promote the YMCA values, handle inquiries, and help connect members with programs while supporting the Membership Department’s efficiency and compliance.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Must be available to work at least the following days and times: Mondays 3pm-10pm, Wednesdays 10am-4pm, Sundays 10:30am-6pm.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Excellent interpersonal and problem

Diversity engagement

Customer service/sales experience

Basic computer knowledge

Job description

YMCA of Greater Houston is seeking a part-time Membership Associate to provide service and information to members and guests at the Houston facility. The role focuses on enrollment, membership processing, and delivering a high level of customer service.

You will promote the YMCA values, handle inquiries, and help connect members with programs while supporting the Membership Department’s efficiency and compliance.