Express Teller: ITM & Digital Banking Specialist

Heritage Federal Credit Union, LLC; Newburgh (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Heritage Federal Credit Union, LLC in Indiana is hiring an Express Teller to support members via Interactive Teller Machines, delivering exceptional service and accurate processing. You’ll educate members on products, assist with ITM transactions, and help with account updates and digital banking options.

Starting pay is $17.80 per hour for a full-time role. The position emphasizes security, compliance, and strong member service, with opportunities to grow in a community-focused financial

Qualifications

• High school graduate or equivalent.
• Knowledge of retail banking products, services, policies and procedures.
• Familiarity with core processing and ITM system.
• Customer service, cash handling or banking experience
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to provide outstanding member service
• Attention to detail

Responsibilities

• Process member transactions accurately through Interactive Teller Machines (ITMs).
• Verify member identity in accordance with established procedures.
• Assist with transactions requiring additional review or approval.
• Educate members about products, services, and digital banking options.
• Identify member needs and recommend appropriate solutions.
• Reconcile negotiable items and balance daily transaction activity.
• Provide professional, courteous, and efficient service during every interaction.
• Meet established service standards for member satisfaction and response times.
• Assist with basic ITM troubleshooting when needed.
• Follow security, compliance, and risk management procedures.
• Maintain knowledge of credit union products, services, and technology tools.
• Process incoming mail payments accurately and timely.
• Maintain address changes and member records with a high degree of accuracy.
• Manage returned mail and related recordkeeping activities.

Skills

Customer service

Cash handling

Strong communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

ITM system

Job description

Heritage Federal Credit Union, LLC in Indiana is hiring an Express Teller to support members via Interactive Teller Machines, delivering exceptional service and accurate processing. You’ll educate members on products, assist with ITM transactions, and help with account updates and digital banking options.

Starting pay is $17.80 per hour for a full-time role. The position emphasizes security, compliance, and strong member service, with opportunities to grow in a community-focused financial