Member Experience Specialist - In-Office Support

University Federal Credit Union; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University Federal Credit Union is seeking a Member Services Representative I to be the first point of contact for members by phone, delivering accurate information and assistance regarding UFCU products and services. This role emphasizes service excellence, requires responding to routine requests, and uses a computerized system to resolve member issues.

The MSR I will spend at least 50% of time in person at our Austin headquarters, working Monday through Friday from 8 a.m. to 5:30 p.m.

Qualifications

• Strong verbal and written communication abilities are essential.
• Ability to work in a fast-paced, high-volume call center environment.
• Demonstrated timely and consistent attendance history.
• Willingness to learn about UFCU products and services and to follow regulatory requirements.

Responsibilities

• Serve as the primary point of contact for Member inquiries by telephone.
• Respond to routine member requests and provide information on UFCU products and services.
• Ask appropriate questions to understand member needs and identify solutions.
• Maintain quality standards for every member interaction.
• Work 50% in person at the Austin HQ and hours Mon-Fri 8:00–17:30 plus alternating Saturdays 10:00–14:00.

Skills

Verbal communication

Written communication

Teamwork

Organizational skills

Customer service

Multi-tasking

Phone etiquette

Education

High school diploma or equivalent

Bachelor’s Degree substitute for experience

Tools

Windows

Job description

University Federal Credit Union is seeking a Member Services Representative I to be the first point of contact for members by phone, delivering accurate information and assistance regarding UFCU products and services. This role emphasizes service excellence, requires responding to routine requests, and uses a computerized system to resolve member issues.

The MSR I will spend at least 50% of time in person at our Austin headquarters, working Monday through Friday from 8 a.m. to 5:30 p.m.