Member Experience Specialist (Hybrid/Remote)

Nashville Public Radio; Arlington (VA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Trout Unlimited is seeking a Membership Services Specialist to deliver an exceptional member experience through accurate membership processing and responsive service. Responsibilities include managing member communications, renewals, donations, and CRM updates in NetForum, with collaboration across internal teams and external partners.

The role supports engagement and satisfaction while handling inquiries with a member-first approach.

Qualifications

• Bachelor’s degree and 1–3 years of professional experience in customer service or membership services.
• Excellent communication skills with a member-first mindset.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Experience with CRM systems (NetForum or similar preferred) and Microsoft Office Suite.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Experience working with third-party vendors a plus.
• Commitment to TU’s mission and values; passion for angling preferred.

Responsibilities

• Serve as a main point of contact for members via phone, email, and written correspondence.
• Manage inbound and outbound communications in partnership with TU’s third-party call center, ensuring quality and timely responses.
• Assist members with renewals, billing, benefits, donations, login issues, and general inquiries.
• Maintain and update membership records in TU’s CRM (NetForum), ensuring accuracy and data integrity.
• Process memberships, donations, and fulfillment requests, including special and workplace giving orders.
• Generate tax letters and provide feedback on campaigns.
• Collaborate with internal teams and external vendors to support member engagement and satisfaction.

Skills

Customer service

Communication skills

Attention to detail

Data entry

CRM systems

Microsoft Office

Vendor coordination

Education

Bachelor’s degree

Tools

NetForum CRM

Microsoft Office

Job description

Trout Unlimited is seeking a Membership Services Specialist to deliver an exceptional member experience through accurate membership processing and responsive service. Responsibilities include managing member communications, renewals, donations, and CRM updates in NetForum, with collaboration across internal teams and external partners.

The role supports engagement and satisfaction while handling inquiries with a member-first approach.