Membership Services Specialist

Trout Unlimited; Arlington (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Trout Unlimited is seeking a Membership Services Specialist to deliver exceptional member experiences through accurate processing and responsive service. This hybrid/remote role supports a national network of members and chapters.

You will handle renewals, inquiries, and data updates in NetForum, coordinate with a call center, and collaborate across teams to ensure timely communications and member satisfaction.

Qualifications

• Bachelor’s degree and 1–3 years in customer service or membership services.
• Strong communication and member-first mindset.
• Experience with CRM systems and data entry accuracy.

Responsibilities

• Serve as main contact for members via phone, email, and written correspondence.
• Coordinate inbound/outbound communications with TU’s third-party call center.
• Assist members with renewals, billing, benefits, donations, login issues.
• Maintain and update membership records in NetForum CRM.
• Process memberships, donations, and fulfillment requests.
• Generate tax letters and provide feedback on campaigns.
• Collaborate with internal teams and external vendors to support engagement.

Skills

Customer service

Communication skills

Attention to detail

Data entry

Multitasking

Education

Bachelor’s degree

1–3 years in customer service

Tools

NetForum CRM

Microsoft Office

Job description

Description

About Trout Unlimited

Trout Unlimited (TU) is a national conservation organization with more than 350 staff and 300,000 members and supporters organized into over 400 chapters and councils nationwide. Our dedicated grassroots volunteers are supported by a respected team of conservation and restoration specialists, scientists, and policy experts who work remotely and in dozens of offices across the country.

Position Summary

Trout Unlimited is seeking a Membership Services Specialist to deliver an exceptional experience to our members through outstanding customer service and accurate membership processing. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in both front-line and behind-the-scenes work. This position will be hybrid/remote.

Requirements

Duties and Responsibilities

• Serve as a main point of contact for members via phone, email, and written correspondence.
• Manage inbound and outbound communications in partnership with TU’s third-party call center, ensuring quality and timely responses.
• Assist members with renewals, billing, benefits, donations, login issues, and general inquiries.
• Maintain and update membership records in TU’s CRM (NetForum), ensuring accuracy and data integrity.
• Process memberships, donations, and fulfillment requests, including special and workplace giving orders.
• Generate tax letters and provide feedback on campaigns.
• Collaborate with internal teams and external vendors to support member engagement and satisfaction.

Qualifications

The ideal candidate will bring strengths in at least 80% of the following:

• Bachelor’s degree and at least one (1) to three (3) years of professional experience in customer service, call center operations, or membership services.
• Excellent communication skills with a member-first mindset.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Experience with CRM systems (NetForum or similar preferred) and Microsoft Office Suite.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Experience working with third-party vendors a plus.
• Commitment to TU’s mission and values; passion for angling preferred.

This description is not intended to be an all-inclusive list of duties, and additional responsibilities may be assigned as needed.

At Trout Unlimited, we value diversity and actively seek candidates who come from communities historically underrepresented in conservation, as well as those most impacted by degraded rivers and streams. We are committed to creating inclusive spaces for all people to participate in our work to care for trout, salmon, and clean, healthy waters.