Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Profit sharing

Free Black Card Membership

Set schedule

Employee Assistance Program

Job summary

Planet Fitness in Dearborn, MI is hiring a Customer Service Representative to greet members, assist guests, and uphold our Judgement Free philosophy. You will staff the front desk, answer inquiries, process tours and sign-ups, and help maintain a clean, welcoming club environment.

If you enjoy friendly, fast-paced service and helping people join a health-focused community, this role offers steady hours, a team-friendly atmosphere, and opportunities to grow within a dynamic gym network.

Qualifications

• Greet members and guests with friendly, professional service.
• Handle member questions and resolve concerns promptly.
• Assist with club tours and member sign-ups.
• Maintain a clean, welcoming front desk and lobby.
• Log amenities and communicate billing issues clearly.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with various questions.
• Check in members, provide tours, sign up new members, log amenities, and communicate updates/billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the front desk area, bathrooms, equipment and common areas.

Skills

Customer service

Communication

Phone etiquette

Team player

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.