Member Experience Specialist - Growth & 401K Match

Paycom - ATS; Indianapolis (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

PTO

401K with employer match

Health insurance

Life insurance

Employee assistance program

Free Black Card membership

Job summary

Planet Fitness Indianapolis is seeking a Customer Service Representative to deliver a high-level, judgment-free experience for members and guests. You will handle phone inquiries, greet members, sign up new members, log amenities, and process purchases through the POS system.

Strong communication and basic computer skills are essential, with a high school diploma or GED preferred. The role requires a friendly, proactive attitude and a willingness to promote fitness offerings while keeping the

Qualifications

• Customer service experience preferred.
• Experience answering phones and assisting customers.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner and greet members.
• Sign up and tour new members, log amenities, and process purchases at the POS.
• Promote fitness classes to members and guests.
• Maintain a clean, sanitized club environment.

Skills

Customer service

Phone etiquette

Basic computer skills

Education

High school diploma/GED

Tools

POS system

Job description

Planet Fitness Indianapolis is seeking a Customer Service Representative to deliver a high-level, judgment-free experience for members and guests. You will handle phone inquiries, greet members, sign up new members, log amenities, and process purchases through the POS system.

Strong communication and basic computer skills are essential, with a high school diploma or GED preferred. The role requires a friendly, proactive attitude and a willingness to promote fitness offerings while keeping the