Member Experience Specialist (Fully Remote)

First Entertainment Credit Union; United States; À distance; USD 52 000 - 80 000; Plein temps

Résumé du poste

First Entertainment Credit Union is seeking a responsive member-services professional to handle complex inquiries across phone, chat, and video channels, promoting digital self-service and timely solutions. You will prioritize accuracy, security, and a superior member experience while adhering to policy requirements.

Collaborating with internal teams to resolve issues, you will manage HelpDesk tickets, ensure timely resolutions, and contribute to coaching, training, and process improvements that

Description du poste

• Handle complex member inquiries and provide effective solutions via phone, chat, video, and other channels while promoting digital self-service.
• Manage HelpDesk tickets, escalated interactions, and collaborate with internal departments to ensure timely resolution of issues.
• Support team development through coaching, training, and process improvement initiatives while adhering to policies and regulatory requirements.