Member Experience Specialist — Frontline Services

Sam's Club; Brownsville (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and family leave

Employee discounts and other benefits

Job summary

Sam's Club in Brownsville, TX is seeking a Member Frontline Services associate to deliver friendly service, operate the checkout area, and assist members with purchases and questions. You will maintain a safe shopping environment, process payments, handle returns, and support the rollout of new technologies while training teammates on processes and procedures.

The role emphasizes safety, loss prevention, and teamwork as you help members make confident purchasing decisions and keep shelves

Qualifications

• Retail/customer service experience required or preferred.
• Experience operating front-end equipment such as cash registers.
• Familiarity with mobile retail applications is a plus.

Responsibilities

• Provides member service and processes member purchases.
• Maintains checkout and entrance/exit areas and handles returns.
• Assists with payments, exchanges, and questions about products and services.
• Supports training of associates and rollout of new programs.
• Maintains safety, security, and a clean shopping environment.

Skills

Customer service

Teamwork

Communication

Tools

Cash register / POS

Mobile retail apps

Job description

Sam's Club in Brownsville, TX is seeking a Member Frontline Services associate to deliver friendly service, operate the checkout area, and assist members with purchases and questions. You will maintain a safe shopping environment, process payments, handle returns, and support the rollout of new technologies while training teammates on processes and procedures.

The role emphasizes safety, loss prevention, and teamwork as you help members make confident purchasing decisions and keep shelves