Member Experience Specialist - Front‑Line Banking

Nutmeg State Financial Credit Union; Hamden (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO eligible

Job summary

Nutmeg State Financial Credit Union in Hamden, CT is seeking a friendly Member Service Specialist to serve as the frontline contact for members, delivering exceptional service and handling account inquiries.

You will perform teller functions, assist with new and existing accounts, and promote products and services to meet member needs. This role emphasizes accuracy, teamwork, and a strong customer focus in a community bank setting.

Qualifications

• One year of experience in a sales or customer service role is required.
• Prior experience in a financial/banking institution is preferred but not required.
• Ability to work independently and in a team, with strong communication and organizational skills.
• Proficiency with Microsoft Office applications and standard business tools.

Responsibilities

• Delivers outstanding service to members.
• Performs teller functions including cash deposits/withdrawals, check deposits/withdrawals, and night/mail deposits.
• Resolves member requests promptly, courteously, and professionally.
• Promotes Nutmeg's products and services to meet member needs.
• Assists members with information on programs, rates, and services.
• Supports branch operations and compliance practices.

Skills

Customer service

Sales

Communication skills

Teamwork

Attention to detail

MS Office

Job description

Nutmeg State Financial Credit Union in Hamden, CT is seeking a friendly Member Service Specialist to serve as the frontline contact for members, delivering exceptional service and handling account inquiries.

You will perform teller functions, assist with new and existing accounts, and promote products and services to meet member needs. This role emphasizes accuracy, teamwork, and a strong customer focus in a community bank setting.