Member Experience Specialist

Mass Bay Credit Union; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Mass Bay Credit Union is looking for a Member Service Associate to provide high-quality service to our members. You will deliver exceptional member experiences, handle transactions, and support branch operations. This role is ideal for someone eager to grow in the banking industry and committed to superior member service.

The ideal candidate will have strong communication skills, a teamwork approach, and a high school diploma. The position requires full onsite availability with the opportunity to grow and develop professionally.

Qualifications

• Experience in a member service environment is preferred.
• Desire to develop skills in the banking industry.
• Ability to interact positively with members and colleagues.

Responsibilities

• Deliver an exceptional member experience during each interaction.
• Process teller transactions and maintain member accounts.
• Support the PICK US culture in member service.

Skills

Member Service Experience

Communication

Teamwork

Problem Solving

Flexibility

Education

High school diploma or equivalent

Tools

MS Office

Digital technology proficiency

Job description

Mass Bay Credit Union is looking for a Member Service Associate to provide high-quality service to our members. You will deliver exceptional member experiences, handle transactions, and support branch operations. This role is ideal for someone eager to grow in the banking industry and committed to superior member service.

The ideal candidate will have strong communication skills, a teamwork approach, and a high school diploma. The position requires full onsite availability with the opportunity to grow and develop professionally.