Member Experience Specialist - Front End & Tech Support

Walmart Inc.; Pearl City (HI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Walmart Inc. in Pearl City, HI is seeking a front-line associate to support Sam's Club members. You will help with purchases, payments, returns, and exchanges while promoting Sam's Club services and products.

The role includes guiding members on self-service technology and maintaining a safe, organized checkout area. This position emphasizes exceptional customer service, merchandise organization, safety compliance, and collaboration with team members.

Qualifications

• Retail experience including operating front end equipment.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies.
• Follows company safety standards, procedures, and guidelines including safety sweeps.
• Maintains a safe shopping environment.
• Acknowledges members and verifies membership cards.
• Locates merchandise and assists with purchasing decisions.
• Assists with securing and safeguarding assets and property.

Skills

Retail experience

Mobile retail apps

Job description

Walmart Inc. in Pearl City, HI is seeking a front-line associate to support Sam's Club members. You will help with purchases, payments, returns, and exchanges while promoting Sam's Club services and products.

The role includes guiding members on self-service technology and maintaining a safe, organized checkout area. This position emphasizes exceptional customer service, merchandise organization, safety compliance, and collaboration with team members.