Member Experience Specialist — Front End & Service

Sam's West, Inc.; Tempe (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Life insurance

Paid time off

Job summary

Sam's Club in Tempe, AZ is hiring for a front-line member service associate. You will assist members, operate the checkout area, handle payments, returns, and exchanges per policy, and promote club products. You will also guide members on self-service technology and maintain safety and order in the store.

Ideal candidates have retail experience and comfort with front-end equipment and mobile apps. This role focuses on delivering excellent service in a fast-paced environment at the Tempe location.

Responsibilities

• Provide member service and answer questions at the front end.
• Process member purchases and assist with returns, refunds, and exchanges.
• Guide members on self-service technology and store apps.
• Promote Sam's Club products and services to members.
• Maintain checkout, entrances, and safe shopping environment.
• Identify member needs and assist with merchandise locating.
• Support loss prevention and report unsafe conditions.

Skills

Retail experience

Customer service

Team collaboration

Self-service tech guidance

Education

Tools

Cash register

Mobile retail apps

Job description

Sam's Club in Tempe, AZ is hiring for a front-line member service associate. You will assist members, operate the checkout area, handle payments, returns, and exchanges per policy, and promote club products. You will also guide members on self-service technology and maintain safety and order in the store.

Ideal candidates have retail experience and comfort with front-end equipment and mobile apps. This role focuses on delivering excellent service in a fast-paced environment at the Tempe location.