Member Experience Specialist — Front Desk & Service

Planet Fitness - PF Baseline Fitness; Saint Paul (MN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

A leading fitness company is seeking a Customer Service Representative to enhance member interactions and ensure exceptional customer service. This role involves greeting potential members, managing front desk activities, and addressing customer inquiries while promoting a positive club environment. Candidates should possess strong customer service skills, a good work ethic, and basic computer knowledge. Benefits include health insurance, free membership, and advancement opportunities.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks like answering calls and assisting member inquiries.
• Facilitate member services issues and maintain club cleanliness.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Job description

A leading fitness company is seeking a Customer Service Representative to enhance member interactions and ensure exceptional customer service. This role involves greeting potential members, managing front desk activities, and addressing customer inquiries while promoting a positive club environment. Candidates should possess strong customer service skills, a good work ethic, and basic computer knowledge. Benefits include health insurance, free membership, and advancement opportunities.