Member Experience Specialist — Front Desk & Sales (Free Membership)

Planet Fitness; Brainerd (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Free gym membership for self and one-s

Job summary

Planet Fitness - PF Baseline Fitness in Brainerd, MN is seeking a Customer Service Representative to greet members, answer questions, and support the club front desk. This role focuses on creating a positive member experience and driving new member sign-ups in a busy club environment.

The position offers both full-time and part-time options, non-supervisor, and non-exempt status. You will collaborate with the Club Manager to ensure smooth operations and excellent service every day.

Qualifications

• Strong customer service skills and a positive attitude.
• Ability to listen actively and respond to member needs.
• Good verbal and written communication is essential.

Responsibilities

• Greet/assist potential and current members at the front desk.
• Handle front desk tasks: phone support, information calls, tours.
• Assist in member sign-ups, check-ins, cancellations, and account updates.
• Facilitate member services questions and escalate to supervisor when needed.
• Maintain club cleanliness and appearance.

Skills

Customer service

Communication

Listening

Problem solving

Tools

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Brainerd, MN is seeking a Customer Service Representative to greet members, answer questions, and support the club front desk. This role focuses on creating a positive member experience and driving new member sign-ups in a busy club environment.

The position offers both full-time and part-time options, non-supervisor, and non-exempt status. You will collaborate with the Club Manager to ensure smooth operations and excellent service every day.