Member Experience Specialist - Front Desk & Sales

Goldfish Swim School; Tacoma (WA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid on-the-job training

Flexible scheduling

Culture driven company

Employee recognition programs

Employee discounts

Free food & snacks

Job summary

Goldfish Swim School Tacoma is seeking an enthusiastic front desk associate to promote exceptional customer service, process sales and registrations, and serve as the first friendly face for members and guests.

You will greet families, answer calls and emails, assist with memberships and products, maintain a welcoming lobby, and support a culture-driven team focused on safety, high energy, and a rewarding work environment.

Qualifications

• Ability to work with children.
• Excellent communication and organizational skills.
• High energy and positive attitude.
• Strong work ethic and reliability.
• Must pass background examinations prior to training.

Responsibilities

• Answers telephones, emails and texts and responds to inquiries in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Assists customers with purchases of merchandise and memberships.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
• Makes calls to resolve open account problems
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Skills

Child interaction

Communication skills

Energetic

Work ethic

Background check

Job description

Goldfish Swim School Tacoma is seeking an enthusiastic front desk associate to promote exceptional customer service, process sales and registrations, and serve as the first friendly face for members and guests.

You will greet families, answer calls and emails, assist with memberships and products, maintain a welcoming lobby, and support a culture-driven team focused on safety, high energy, and a rewarding work environment.