Member Experience Specialist — Front Desk

Planet Fitness; City of Geneva (NY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits for part-time

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Geneva, NY is seeking a friendly Front Desk Associate to welcome members, process transactions, and provide outstanding service. The role emphasizes clear communication, problem solving, and promoting member benefits in a fast-paced retail gym environment.

Ideal candidates are at least 18 with a HS diploma and some customer service experience. Flexible evening hours and weekends are required, with a possibility of continued part-time employment and benefits where applicable.

Qualifications

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem-solving skills.
• Self-starter who takes initiative with minimal direction.
• Comfortable with a flexible rotating schedule.
• Superior customer service skills, preferably in fitness.
• Energetic and hard-working.

Responsibilities

• Greet and farewell members in a confident, professional manner.
• Anticipate needs and respond promptly to members.
• Handle phone inquiries with clear, accurate information.
• Resolve customer concerns with courteous service.
• Maintain club cleanliness during shifts.
• Assist with payments, give receipts, and handle transactions.
• Promote products and promotions to drive revenue.
• Answer questions about policies clearly and accurately.

Skills

Multitasking

Decision making

Proactive attitude

Flexible schedule

Customer service

Energetic

Education

High School diploma equivalent

Job description

Planet Fitness in Geneva, NY is seeking a friendly Front Desk Associate to welcome members, process transactions, and provide outstanding service. The role emphasizes clear communication, problem solving, and promoting member benefits in a fast-paced retail gym environment.

Ideal candidates are at least 18 with a HS diploma and some customer service experience. Flexible evening hours and weekends are required, with a possibility of continued part-time employment and benefits where applicable.