Member Experience Specialist — Free YMCA Membership

Rochester YMCA; City of Corning (NY); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free YMCA membership

Descripción de la vacante

Rochester YMCA is seeking a Member Service Representative to provide a positive first engagement for all guests in Corning, NY. The role emphasizes connecting guests with staff and programs while upholding YMCA values.

The position requires evening and weekend availability, prior high-volume customer service experience, and basic computer skills. CPR/First Aid certifications or the ability to obtain within 60 days are required. A Free YMCA Membership is included.

Formación

• Must be at least 18 years old and have a high school diploma or GED.
• Experience in a high-volume, member-focused environment is preferred.
• Excellent interpersonal and communication skills are required.
• Basic computer skills are essential.
• CPR/AED and First Aid certifications or ability to obtain within 60 days of employment.

Responsabilidades

• Create a positive initial engagement experience for all entering the YMCA.
• Answer phones within three rings using a YMCA greeting and take messages.
• Scan membership IDs and verify current status.
• Engage prospective members and have the ability to sell memberships and programs.
• Respond to questions and complaints from members and the public in person or by phone.
• Familiarize yourself with emergency procedures and building rules.
• Handle all money received on shift and balance to the shift report.
• Maintain detailed records of transactions, incident reports and other documents.
• Keep the facility clean and well-presented with quick responsiveness to repairs.
• Attend required trainings and meetings and maintain certifications.
• Perform other duties as assigned.

Conocimientos

Customer service

Sales

Phone etiquette

Interpersonal communication

Cash handling

Record keeping

CPR/First Aid

Educación

High School Diploma or GED

Descripción del empleo

Rochester YMCA is seeking a Member Service Representative to provide a positive first engagement for all guests in Corning, NY. The role emphasizes connecting guests with staff and programs while upholding YMCA values.

The position requires evening and weekend availability, prior high-volume customer service experience, and basic computer skills. CPR/First Aid certifications or the ability to obtain within 60 days are required. A Free YMCA Membership is included.