Member Service Representative

YMCA; City of Corning (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free YMCA Membership

Job summary

The YMCA of Greater Rochester is seeking a Member Service Representative in Corning, NY, delivering a welcoming first impression and guiding members to the right staff and programs.

Under the direction of the Membership Director, you’ll handle member inquiries, process memberships and payments, and maintain a clean, responsive facility while upholding the YMCA’s mission and core values. Evening and weekend shifts are required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Excellent interpersonal and communication skills expected.
• Basic computer skills are essential.

Responsibilities

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings using the proper YMCA greeting and take messages.
• Scan all membership ID cards and ensure membership is current.
• Engage prospective members and have the ability to sell memberships and programs.
• Answer questions and handle complaints from members and the public in person or by phone.
• Familiar with emergency procedures, building rules, and regulations.
• Handle cash and balance shift reports; keep accurate records of transactions.

Skills

Interpersonal skills

Communication skills

Basic computer skills

Customer service experience

Education

High school diploma or GED

Job description

Description

$17/hr. and a Free YMCA Membership

Evenings and Weekends

Under the direction of the Membership Director, the Member Service Representative ensures a positive initial engagement experience for all who enter the YMCA, making an effort to connect them with appropriate staff and fellow members. The position is responsible for demonstrating YMCA leadership competencies to ensure the mission, purpose, image and core values of the YMCA of Greater Rochester is conveyed.

RESPONSIBILITIES:

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings using the proper YMCA greeting, and takes complete messages.
• Scan all membership ID cards and ensure membership is current.
• Engage prospective members and has the ability to sell memberships, and programs.
• Efficiently and accurately answer questions and complaints from members and the general public both in person and over the telephone.
• Is familiar with and carries out emergency procedures, building rules and regulations.
• Responsible for all monies received on assigned shift and ensures that they are accurately recorded and locked in the safe.
• Keep accurate, detailed records of all transactions, incident reports and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report.
• Maintain a well-presented facility with a high level of responsiveness in regards to cleanliness and repair.
• Attend all required meetings and training.
• Maintain required certifications.
• All other duties as assigned.

Requirements

• Must be at least 18 years of age and possess a high school diploma or GED.
• Prior experience working in a high volume, member-focused environment.
• Possess excellent interpersonal and communication skills.
• Basic computer skills are essential.
• Must possess CPR/AED and First Aid certifications or have the ability within 60 days of employment.

PHYSICAL REQUIREMENTS:

• Must be able to stand for the duration of the shift.
• Must be able to bend and stoop occasionally.
• Must be able to lift 15 pounds occasionally.