Member Service Representative

Rochester YMCA; City of Corning (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free YMCA membership

Job summary

Rochester YMCA is seeking a Member Service Representative to provide a positive first engagement for all guests in Corning, NY. The role emphasizes connecting guests with staff and programs while upholding YMCA values.

The position requires evening and weekend availability, prior high-volume customer service experience, and basic computer skills. CPR/First Aid certifications or the ability to obtain within 60 days are required. A Free YMCA Membership is included.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED.
• Experience in a high-volume, member-focused environment is preferred.
• Excellent interpersonal and communication skills are required.
• Basic computer skills are essential.
• CPR/AED and First Aid certifications or ability to obtain within 60 days of employment.

Responsibilities

• Create a positive initial engagement experience for all entering the YMCA.
• Answer phones within three rings using a YMCA greeting and take messages.
• Scan membership IDs and verify current status.
• Engage prospective members and have the ability to sell memberships and programs.
• Respond to questions and complaints from members and the public in person or by phone.
• Familiarize yourself with emergency procedures and building rules.
• Handle all money received on shift and balance to the shift report.
• Maintain detailed records of transactions, incident reports and other documents.
• Keep the facility clean and well-presented with quick responsiveness to repairs.
• Attend required trainings and meetings and maintain certifications.
• Perform other duties as assigned.

Skills

Customer service

Sales

Phone etiquette

Interpersonal communication

Cash handling

Record keeping

CPR/First Aid

Education

High School Diploma or GED

Job description

Description

$17/hr. and a Free YMCA Membership

Evenings and Weekends

Under the direction of the Membership Director, the Member Service Representative ensures a positive initial engagement experience for all who enter the YMCA, making an effort to connect them with appropriate staff and fellow members. The position is responsible for demonstrating YMCA leadership competencies to ensure the mission, purpose, image and core values of the YMCA of Greater Rochester is conveyed.

RESPONSIBILITIES:

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings using the proper YMCA greeting, and takes complete messages.
• Scan all membership ID cards and ensure membership is current.
• Engage prospective members and has the ability to sell memberships, and programs.
• Efficiently and accurately answer questions and complaints from members and the general public both in person and over the telephone.
• Is familiar with and carries out emergency procedures, building rules and regulations.
• Responsible for all monies received on assigned shift and ensures that they are accurately recorded and locked in the safe.
• Keep accurate, detailed records of all transactions, incident reports and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report.
• Maintain a well-presented facility with a high level of responsiveness in regards to cleanliness and repair.
• Attend all required meetings and training.
• Maintain required certifications.
• All other duties as assigned.

Requirements

• Must be at least 18 years of age and possess a high school diploma or GED.
• Prior experience working in a high volume, member-focused environment.
• Possess excellent interpersonal and communication skills.
• Basic computer skills are essential.
• Must possess CPR/AED and First Aid certifications or have the ability within 60 days of employment.

PHYSICAL REQUIREMENTS:

• Must be able to stand for the duration of the shift.
• Must be able to bend and stoop occasionally.
• Must be able to lift 15 pounds occasionally.