Member Experience Specialist – Flexible Hours, PTO & Growth

Planet Fitness; High Point (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Job summary

National Fitness Partners, the largest Planet Fitness franchise, seeks a part-time Customer Service Representative in High Point, NC. You will provide exceptional service to members and guests, answer calls, sign up new members, and help manage club operations in a Judgement Free environment.

Starting at $11 per hour with increases at 180 days, 1 year, and every 6 months thereafter. Benefits include PTO, shift-differential pay, and a free Black Card membership.

Qualifications

• Customer service experience required.
• High school diploma/GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Education

High school diploma/GED

Job description

National Fitness Partners, the largest Planet Fitness franchise, seeks a part-time Customer Service Representative in High Point, NC. You will provide exceptional service to members and guests, answer calls, sign up new members, and help manage club operations in a Judgement Free environment.

Starting at $11 per hour with increases at 180 days, 1 year, and every 6 months thereafter. Benefits include PTO, shift-differential pay, and a free Black Card membership.