Member Experience Specialist - Financial Wellness Driver

GECU; Lubbock, Northern (TX, KY); Hybrid; USD 21,000 - 34,000; Full time

Job summary

GECU in Lubbock, TX is seeking a friendly Member Service Representative to greet members, respond to requests, and recommend products to build member loyalty. You will handle transactions, assist with new accounts, and educate members on online and mobile banking channels.

A strong focus on accuracy, security, and exceptional service is essential, with opportunities to cross-sell and support branch operations.

Qualifications

• High school diploma or equivalent.
• In-depth knowledge of credit union accounts and card services procedures.
• Strong verbal and written communication skills; ability to work with minimal supervision.
• Knowledge of security practices when handling cash and equipment.
• Familiarity with remote/self-service channels is a plus.

Responsibilities

• Greet members and provide friendly service to create a positive image.
• Respond to requests and recommend products to build loyalty.
• Handle transactions efficiently in branch, phone, or ITMs.
• Educate members on online/mobile banking channels and services.
• Cross-sell credit union products and services as appropriate.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

GECU in Lubbock, TX is seeking a friendly Member Service Representative to greet members, respond to requests, and recommend products to build member loyalty. You will handle transactions, assist with new accounts, and educate members on online and mobile banking channels.

A strong focus on accuracy, security, and exceptional service is essential, with opportunities to cross-sell and support branch operations.