Member Experience Specialist — Financial Services

General Electric Credit Union; Cincinnati, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Time Off starts accruing once-hir

401k Retirement plan with up to a 10%匹

Job summary

General Electric Credit Union in Cincinnati is seeking a Member Service Representative to handle member inquiries, guide customers through online banking, and process transactions. You will educate members on available credit union products and assist with a variety of financial questions with a focus on first-contact resolution.

The role emphasizes strong communication, multitasking, and proficiency with Microsoft Office and CU systems, in a friendly, member-centered environment.

Qualifications

• High school diploma or GED required.
• Minimum six months of customer service experience required.
• Prior call center experience preferred.
• Prior experience in a financial institution or related field preferred.

Responsibilities

• Assist with inbound member telephone inquiries, striving for first contact resolution.
• Resolve questions and assist members with inquiries including general account questions, online banking support, and card inquiries.
• Handle transactions including loan payments and internal transfers.
• Educate and assist members with other credit union products and services.
• Recommend products and services to enhance members’ financial lives.
• Collaborate with internal teams to resolve inquiries and convey member feedback.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Credit Union systems

Job description

General Electric Credit Union in Cincinnati is seeking a Member Service Representative to handle member inquiries, guide customers through online banking, and process transactions. You will educate members on available credit union products and assist with a variety of financial questions with a focus on first-contact resolution.

The role emphasizes strong communication, multitasking, and proficiency with Microsoft Office and CU systems, in a friendly, member-centered environment.