Member Experience Specialist - Night Shift

EPIC Fitness Group dba Planet Fitness; Mount Clemens (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance (

401(k) with generous employer match

Profit sharing program

FREE Black Card Membership

Job summary

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join our team in Michigan. You will be responsible for delivering a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

Your role includes welcoming members, answering inquiries, checking in members, giving tours, and assisting with sign-ups while maintaining clean, welcoming club facilities and addressing

Qualifications

• Greet members and guests with a welcoming attitude.
• Answer calls with a friendly, helpful approach.
• Assist with member sign-ups, tours, and signups for amenities.

Responsibilities

• Greet members and guests providing exceptional service and a welcoming atmosphere.
• Answer phones and assist callers with questions.
• Check in members, provide club tours, and sign up new members; log amenities and communicate updates/billing issues to members and guests.
• Respond promptly to member questions and concerns.
• Regularly clean the facility, bathrooms, equipment, front desk area and amenities.

Job description

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join our team in Michigan. You will be responsible for delivering a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

Your role includes welcoming members, answering inquiries, checking in members, giving tours, and assisting with sign-ups while maintaining clean, welcoming club facilities and addressing