Field Customer Service Supervisor - Energy Operations

Avangrid; Brunswick (ME); On-site; USD 87,673 - 109,500; Full time

Benefits offered by this job

Benefits

Bonuses

401k match

Health insurance

Tuition reimbursement

Career development

Job summary

Central Maine Power Co in Brunswick, Maine, seeks a Supervisor - Field Customer Service to lead billing, credit, and meter services in an in‑office setting. Reports to Senior Manager - Regional Operations and oversees a team of customer service staff.

The role focuses on delivering efficient service, managing the department budget, coordinating field activities, and handling high‑profile accounts and customer issues, with opportunities for professional development.

Qualifications

• Associates Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required.
• Knowledge of the union contract is desired.
• Experience with collections activities.

Responsibilities

• Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.
• Ensures compliance with applicable rules, regulations, policies and guidelines.
• Manages department budget, maintains cash controls, and directs employee hiring process.
• Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing‑ coordinates field activities regarding installation and startup of large meter services and tie‑over as well as provides input on design.
• Investigates shared meter, switched meter problems and theft of electrical services. Handles customer and electrical inspector complaints/inquires.
• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.
• Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.
• Assist with restoration efforts during storm and other emergencies.

Skills

CIS

SAP

WMS

CSS

Smartmap

Microsoft Office

Verbal and written communication

Customer service

Leadership

Education

Associates Degree + 7 years experience

High School Diploma + progression program + 10 years experience

Tools

CIS

SAP

WMS

CSS

Smartmap

Microsoft Office

Job description

Central Maine Power Co in Brunswick, Maine, seeks a Supervisor - Field Customer Service to lead billing, credit, and meter services in an in‑office setting. Reports to Senior Manager - Regional Operations and oversees a team of customer service staff.

The role focuses on delivering efficient service, managing the department budget, coordinating field activities, and handling high‑profile accounts and customer issues, with opportunities for professional development.