Part-Time Member Services Pro

Michigan Schools and Government Credit Union; Troy (MI); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Health benefits

PTO

401(k) match

Holidays

Job summary

Michigan Schools & Government Credit Union (MSGCU) is seeking Call Center Representatives in Troy, MI. This part-time position averages 29 hours per week, with varied hours including weekends, to deliver high-quality service via phone and email across member service, lending, and digital service queues.

Ideal candidates will use active listening to resolve inquiries, cross-sell relevant products, and maintain calm, professional communication.

Qualifications

• High school diploma or GED required.
• 1 year of experience in financial services or 2 years in a call center with sales goals.
• Suggestive selling and business solicitation experience preferred.

Responsibilities

• Delivers high quality service via telephone and e-mail across member service, lending, and digital service queues.
• Uses active listening to identify and address member needs and cross-sell products and services.
• Works as a productive, cooperative team member to serve members and reach call center goals.
• Cross-sells to deepen member relationships and promote relevant solutions.

Skills

Customer service

Active listening

Communication

De-escalation

Education

High school diploma or GED

Job description

Michigan Schools & Government Credit Union (MSGCU) is seeking Call Center Representatives in Troy, MI. This part-time position averages 29 hours per week, with varied hours including weekends, to deliver high-quality service via phone and email across member service, lending, and digital service queues.

Ideal candidates will use active listening to resolve inquiries, cross-sell relevant products, and maintain calm, professional communication.