Member Experience & Cross-Sell Specialist

Michigan Schools and Government Credit Union; Troy (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

HSA-compatible medical plan

12 paid holidays

PTO (pro-rated)

401(k) with match

Discounts on loans

Job summary

Michigan Schools & Government Credit Union (MSGCU) is hiring for a Call Center/Digital Services role in Troy, MI. The position supports member service via phone and email, and covers lending and digital channels during typical 40-hour weeks.

Ideal candidates have customer service experience in a fast-paced environment and the ability to cross-sell appropriate financial solutions. MSGCU emphasizes equitable culture and continuous coaching, with competitive pay and a robust total rewards package.

Responsibilities

• Deliver high quality service via telephone and email across member service, lending, and digital service queues.
• Use active listening to identify and address member needs and cross-sell products to deepen relationships.
• Troubleshoot online banking, mobile app, and digital services to maintain an exceptional member experience.
• Cross-sell relevant financial solutions to help members achieve their financial goals.

Job description

Michigan Schools & Government Credit Union (MSGCU) is hiring for a Call Center/Digital Services role in Troy, MI. The position supports member service via phone and email, and covers lending and digital channels during typical 40-hour weeks.

Ideal candidates have customer service experience in a fast-paced environment and the ability to cross-sell appropriate financial solutions. MSGCU emphasizes equitable culture and continuous coaching, with competitive pay and a robust total rewards package.