Member Experience Specialist — Banking & Support

Credit Union of Georgia; Marietta (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Credit Union of Georgia is seeking a Contact Center Representative to serve members by phone, email, and digital channels, ensuring a smooth and supportive experience. You will handle transactions, assist with online banking, and resolve inquiries with a focus on trust and member satisfaction.

The role emphasizes compliant operations, cross-selling opportunities, and adherence to policies. Experience in cash handling or customer service is preferred, with mandatory annual compliance training.

Qualifications

• 2+ years practical work experience in a service role.
• Cash handling and/or customer service experience is strongly preferred.
• Annual training modules including cyber security, BSA, regulatory requirements are completed by all employees.

Responsibilities

• Serve members via phone, email, and digital channels delivering exceptional service.
• Process routine member transactions including payments, transfers, and updates.
• Assist members with online banking issues and troubleshoot problems.
• Promote Credit Union products and services by identifying needs and generating referrals.
• Maintain member information and documentation with accuracy and privacy.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Credit Union of Georgia is seeking a Contact Center Representative to serve members by phone, email, and digital channels, ensuring a smooth and supportive experience. You will handle transactions, assist with online banking, and resolve inquiries with a focus on trust and member satisfaction.

The role emphasizes compliant operations, cross-selling opportunities, and adherence to policies. Experience in cash handling or customer service is preferred, with mandatory annual compliance training.