Member Experience Specialist

Walmart Inc.; Wilkes-Barre (Luzerne County); On-site; USD 25,000 - 36,000; Full time

Job summary

Walmart Inc. in Wilkes-Barre, PA is seeking an attentive associate to help members at the front end. You will welcome customers, operate the checkout, resolve questions, and promote Sam's Club products and services while ensuring a safe shopping environment.

This role involves assisting with payments, returns, and exchanges, guiding members on self-service technology, and maintaining merchandise and entrance/exit areas. You will collaborate with store leadership to deliver excellent service.

Qualifications

• Minimum qualifications are listed in the job posting. If none are listed, there are no minimum qualifications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.

Skills

Retail experience

Cash register operation

Mobile retail apps

Tools

Cash register

Job description

Walmart Inc. in Wilkes-Barre, PA is seeking an attentive associate to help members at the front end. You will welcome customers, operate the checkout, resolve questions, and promote Sam's Club products and services while ensuring a safe shopping environment.

This role involves assisting with payments, returns, and exchanges, guiding members on self-service technology, and maintaining merchandise and entrance/exit areas. You will collaborate with store leadership to deliver excellent service.