Member Experience Specialist

Centene Management Company LLC; West Des Moines (IA); Hybrid; USD 28,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible work arrangements

Job summary

Centene is seeking a healthcare contact center professional to make outbound calls welcoming new members and educating them on plan features and requirements. The hybrid role requires onsite work at the Des Moines, IA office based on business needs.

The ideal candidate has 3+ years in customer service, healthcare experience, and strong verbal/written communication skills. Proficiency with MS Office and data entry systems is expected, with a focus on accurate call documentation and QA metrics.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in a healthcare call center environment.
• Experience with Microsoft Office applications and data entry systems.
• Experience with data entry and call documentation.
• Strong verbal, written and problem solving communication skills.

Responsibilities

• Make outbound calls to welcome new members and provide information about program features and requirements.
• Use verbal communication strategies to elicit information, gain member confidence and provide reassurance.
• Identify trends from outbound calls that could improve policy or procedures.
• Meet quality assurance requirements and other key performance metrics including punctuality and attendance.
• Facilitate quarterly Member Advisory meetings.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Education

High school diploma

Tools

MS Office

Data entry systems

Job description

Position Purpose

Make outbound calls to new members welcoming them to the Healthplan and providing information and education regarding program features and requirements of the Healthplan.

Key Details

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This is a hybrid position. The selected candidate must be able to work onsite at the Jordan Creek Parkway office in Des Moines, Iowa, based on business needs. Answer incoming or make outbound healthcare contact center calls to welcome new members to the Healthplan Use verbal communication strategies to effectively elicit information, gain member’s confidence and provide reassurance Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign Meet quality assurance requirements and other key performance metrics, including punctuality and attendance Facilitate quarterly Member Advisory meetings.

Education / Experience

High school diploma or equivalent. 3+ years of customer service experience, preferably in a healthcare call center environment. Experience with Microsoft office applications and data entry systems. Experience with data entry and call documentation. Strong verbal, written and problem solving communication skills.

Pay Range

$19.43 - $32.98 per hour

Company Overview

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Thank you for your interest in Centene and its subsidiary companies. We’re so glad that you’ve decided to fill out an application and take the next step to find your purpose. Also, we’re here to help support you on your candidate journey. Should you need an accommodation, please email [e-mail]. Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

EEO and Diversity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.