Member Experience Specialist

Sam's Club; Tupelo (MS); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits (medical, vision, and

401(k) and stock purchase

Paid time off and family leave

Disability and life insurance

Live Better U education program

Job summary

Sam's Club in Tupelo, MS is seeking a Frontline Associate to deliver member service, process purchases, and assist with self-checkout tools. You’ll maintain the checkout area, handle payments, and help members with returns according to policy, while promoting store products and services.

The role emphasizes customer focus, accuracy in transactions, and teamwork to ensure a safe, welcoming shopping environment. Health benefits and retirement plans are among the offerings.

Qualifications

• Experience in retail service and handling cash transactions.
• Familiar with front-end point-of-sale equipment.
• Ability to use mobile retail applications when assisting members.

Responsibilities

• Provide member service, process purchases, assist with payments, returns, refunds and exchanges.
• Maintain the checkout area and assist with self-service technology guidance.
• Identify member needs, locate merchandise, and promote Sam's Club products and services.
• Follow safety standards and report unsafe conditions to management.

Skills

Cash handling experience

Retail frontline experience

Mobile apps usage

Tools

POS system

Job description

Sam's Club in Tupelo, MS is seeking a Frontline Associate to deliver member service, process purchases, and assist with self-checkout tools. You’ll maintain the checkout area, handle payments, and help members with returns according to policy, while promoting store products and services.

The role emphasizes customer focus, accuracy in transactions, and teamwork to ensure a safe, welcoming shopping environment. Health benefits and retirement plans are among the offerings.