Member Experience Specialist

Sam's Club; Southaven (MS); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off (PTO)

Disability insurance

Company discounts

Military Leave Pay

Adoption and surrogacy reimbursement

Job summary

Sam's Club in Southaven, MS is hiring for a front-end associate to deliver exceptional member service and maintain checkout areas. You will resolve member concerns, promote services, and assist with purchases, returns, and payments according to store policies.

Opportunity to train on new technologies, participate in program rollouts, and contribute to a safe, efficient shopping environment with competitive hourly pay and benefits.

Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Preferred qualifications are optional and may include experience with front-end equipment and mobile retail apps.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Acknowledges the member and identifies member needs.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zones the area.
• Arranges and organizes merchandise.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Skills

Retail front-end experience

Mobile retail apps

Job description

Sam's Club in Southaven, MS is hiring for a front-end associate to deliver exceptional member service and maintain checkout areas. You will resolve member concerns, promote services, and assist with purchases, returns, and payments according to store policies.

Opportunity to train on new technologies, participate in program rollouts, and contribute to a safe, efficient shopping environment with competitive hourly pay and benefits.