Member Experience Specialist

MSGCU; Troy (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401(k) retirement plan

Discounts on loans and phone service

Job summary

MSGCU in Michigan seeks Call Center Representatives to provide high-quality service by phone and email across member service, lending, and digital queues, using active listening to identify and resolve needs and to cross-sell products. Responsibilities include member service tasks, de-escalation, consumer lending support, and driving cross-sales to meet department goals.

Requires a high school diploma or GED and either 1 year in financial services or 2 years in a sales-driven call center;

Qualifications

• High school diploma or GED.
• 1 year of experience within financial services, or
• 2 years of experience within a call center with sales or production goals
• Suggestive selling and business solicitation experience in a financial institution preferred.

Responsibilities

• Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues.
• Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships.
• Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.
• Cross-Selling: Actively listens for cues to identify potential needs and promote relevant solutions.

Skills

Customer service

Active listening

Cross-selling

Communication

Problem solving

Education

High school diploma or GED

Job description

MSGCU in Michigan seeks Call Center Representatives to provide high-quality service by phone and email across member service, lending, and digital queues, using active listening to identify and resolve needs and to cross-sell products. Responsibilities include member service tasks, de-escalation, consumer lending support, and driving cross-sales to meet department goals.

Requires a high school diploma or GED and either 1 year in financial services or 2 years in a sales-driven call center;