Member Experience & Lending Specialist

Michigan Schools and Government Credit Union; Troy (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Retirement plan contributions

Discounts on loans

Phone service discounts

Paid holidays

PTO

Job summary

Michigan Schools & Government Credit Union (MSGCU) is seeking Call Center Representatives to deliver high-quality service by telephone and e-mail across member service, lending, and digital service queues. You will use active listening to identify needs and cross-sell products to deepen member relationships while meeting team goals.

The role requires a customer-service mindset and the ability to adapt to varying hours.

Qualifications

• High school diploma or GED is required.
• 1 year of experience in financial services, or 2 years in a call center with sales or production goals.
• Suggestive selling experience in a financial institution is preferred.

Responsibilities

• Member Service: explain MSGCU services, resolve inquiries, set up automated services, and process account actions.
• Troubleshooting and De-escalation: resolve member concerns and troubleshoot online banking and digital services.
• Consumer Lending: collect loan application information and document notes and details for closing.
• Cross-Selling: identify member needs and promote relevant solutions to deepen relationships.

Skills

Customer service

Active listening

De-escalation

Cross-selling

Education

High school diploma or GED

Job description

Michigan Schools & Government Credit Union (MSGCU) is seeking Call Center Representatives to deliver high-quality service by telephone and e-mail across member service, lending, and digital service queues. You will use active listening to identify needs and cross-sell products to deepen member relationships while meeting team goals.

The role requires a customer-service mindset and the ability to adapt to varying hours.