Member Experience Concierge

Valley of the Sun J; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Valley of the Sun J in Scottsdale, AZ, seeks a friendly Welcome Desk Associate to staff the front desk and enhance member experience. You will greet members, assist with inquiries, process memberships, and coordinate services and events.

The role involves checking in guests, handling reservations in UPace, and guiding members across departments. Prior customer service and basic computer skills are required.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service.
• Basic computer skills required.
• Experience in health and well-being industry is a plus.

Responsibilities

• Greet members and guests in person and by telephone.
• Engage with members throughout the shift.
• Check in members and guests according to procedures.
• Accept payments for services at POS computer.
• Make reservations in UPace.
• Answer telephone and direct calls to the proper person.
• Assist members with department knowledge, services and events.
• Keep membership director informed of customer service issues.
• Give tours and process membership applications.
• Maintain effective member relations and related duties.

Skills

Customer service

Computer skills

Health & wellbeing knowledge

Education

High School Diploma

Job description

Valley of the Sun J in Scottsdale, AZ, seeks a friendly Welcome Desk Associate to staff the front desk and enhance member experience. You will greet members, assist with inquiries, process memberships, and coordinate services and events.

The role involves checking in guests, handling reservations in UPace, and guiding members across departments. Prior customer service and basic computer skills are required.