Member Experience Specialist

Paycom - ATS; Sandia Heights (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

Paid Short-Term Disability

401(k) with Employer Match

Pension Plan

Tuition Reimbursement for Professional

Holiday Pay, Vacation, Sick Leave

Career Advancement Opportunities

Job summary

Sandia Area Federal Credit Union is seeking a friendly Member Service Representative to join our Member Contact Center in Albuquerque, NM. You will assist members with accounts, digital banking, and lending inquiries, delivering accurate, thoughtful service across phone, chat, text, email, and video channels.

The role emphasizes building relationships, maintaining confidentiality, and adhering to security standards while contributing to a collaborative, growth-oriented team culture.

Qualifications

• HSD or GED required.
• 1 year of applicable experience preferred; call center experience is a plus.
• Familiarity with online and mobile banking expected.
• Bilingual ability is a plus.

Responsibilities

• Deliver exceptional service to members via phone, chat, text, email, secure messaging, and video channels.
• Assist members with account servicing, digital banking support, lending inquiries, and other financial needs.
• Identify opportunities to strengthen member relationships by recommending products and services.
• Resolve member concerns by collaborating with teammates for timely solutions.
• Maintain confidentiality and compliance with security standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Teamwork

Bilingual (optional)

Education

HSD or GED

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Sandia Area Federal Credit Union is seeking a friendly Member Service Representative to join our Member Contact Center in Albuquerque, NM. You will assist members with accounts, digital banking, and lending inquiries, delivering accurate, thoughtful service across phone, chat, text, email, and video channels.

The role emphasizes building relationships, maintaining confidentiality, and adhering to security standards while contributing to a collaborative, growth-oriented team culture.