Card Services Specialist: Member-Focused Card Support

Paycom - ATS; Sandia Heights (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Health benefits

Paid Disability & Life Insurance

401(k) with employer match

Pension Plan

Job summary

Sandia Area Federal Credit Union seeks a Card Services Specialist to support debit and credit card programs, handle disputes, and ensure secure operations. You will assist members and colleagues, process card issuances, PIN resets, and limits while resolving transaction issues and fraud claims.

A strong customer-relations background and knowledge of card products are essential. This full-time role is based in Albuquerque, NM, with competitive benefits and opportunities for professional growth

Qualifications

• Knowledge of credit card maintenance and cardholder services.
• Analytical thinking to resolve complex card issues.
• Strong time management and organizational skills.

Responsibilities

• Educate and assist members on debit and credit card products and digital tools.
• Research, troubleshoot, and resolve card-related inquiries and disputes.
• Process card servicing requests (issuance, PIN resets, limits).
• Resolve transaction exceptions and fraud claims with accuracy.
• Operate core systems and banking tools securely and efficiently.

Skills

Customer relations

Credit card maintenance

Analytical ability

Time management

Team collaboration

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Sandia Area Federal Credit Union seeks a Card Services Specialist to support debit and credit card programs, handle disputes, and ensure secure operations. You will assist members and colleagues, process card issuances, PIN resets, and limits while resolving transaction issues and fraud claims.

A strong customer-relations background and knowledge of card products are essential. This full-time role is based in Albuquerque, NM, with competitive benefits and opportunities for professional growth