MEMBER SERVICES REPRESENTATIVE

Paycom - ATS; Sandia Heights (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

Paid Short-Term Disability

401(k) with Employer Match

Pension Plan

Tuition Reimbursement for Professional

Holiday Pay, Vacation, Sick Leave

Career Advancement Opportunities

Job summary

Sandia Area Federal Credit Union is seeking a friendly Member Service Representative to join our Member Contact Center in Albuquerque, NM. You will assist members with accounts, digital banking, and lending inquiries, delivering accurate, thoughtful service across phone, chat, text, email, and video channels.

The role emphasizes building relationships, maintaining confidentiality, and adhering to security standards while contributing to a collaborative, growth-oriented team culture.

Qualifications

• HSD or GED required.
• 1 year of applicable experience preferred; call center experience is a plus.
• Familiarity with online and mobile banking expected.
• Bilingual ability is a plus.

Responsibilities

• Deliver exceptional service to members via phone, chat, text, email, secure messaging, and video channels.
• Assist members with account servicing, digital banking support, lending inquiries, and other financial needs.
• Identify opportunities to strengthen member relationships by recommending products and services.
• Resolve member concerns by collaborating with teammates for timely solutions.
• Maintain confidentiality and compliance with security standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Teamwork

Bilingual (optional)

Education

HSD or GED

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Are you ready to embark on this exciting adventure? Don't miss out on this fantastic opportunity to join our team at Sandia Area FCU as a Contact Center MSR! Apply now and start making a difference in the lives of our members – and your career!Location: Albuquerque, NM 87109Work Hours Required:- Monday through Friday 8:00 AM to 6:00 PM- Rotating Saturday 9:00 AM to 1:00 PMPlease note that this schedule is subject to change as needed.As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:Comprehensive Medical, Dental, and Vision InsurancePaid Short-Term Disability, Life Insurance and AD&DHoliday Pay, Vacation, Birthday, Floating Holiday & Sick LeaveTuition Reimbursement for Professional Development401(k) Plan with Employer MatchPension Plan for Long-term SecurityExciting Opportunities for Career AdvancementWe’re here to support your growth and well-being!Overall Job PurposeAt Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Team members are expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth while contributing to our vision of empowering lifelong achievement through better banking.Sandia Area Federal Credit Union is seeking a Member Service Representative to join our Member Contact Center team. This role is ideal for someone who enjoys helping others, solving problems, and creating meaningful experiences with every interaction. If you are passionate about service, committed to continuous learning, and thrive in a collaborative environment, we invite you to grow your career with us.Responsibilities include, but are not limited to:Deliver exceptional service to members through phone, chat, text, email, secure messaging, and video channels.Assist members with account servicing, digital banking support, lending inquiries, and other financial needs with accuracy and professionalism.Identify opportunities to strengthen member relationships by recommending products and services that support their financial goals.Resolve member concerns by collaborating with teammates and business partners to provide timely and effective solutions.Maintain quality, compliance, and information security standards while safeguarding member information.Participate in training and development opportunities to enhance knowledge, skills, and service excellence.Contribute to a positive, high-performing team culture that reflects Sandia Area's core values and commitment to member success.Knowledge, Skills, and Abilities (KSAs)Expertise in member/customer service, technical troubleshooting, positivity in dealing with heightened situations and ability to offer services with a requisite understanding of financial institution operations.Patience and understanding with a diverse member population including those that require extra attention.Utilize and be familiar with online and mobile banking within their own personal banking platform.Willingness to identify opportunities to help members achieve financial independence.Desire to mentor and train newer employees after sufficient experience is achieved.Always ensure member confidentiality, even outside of the Member Contact Center.Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.Minimum Education and Experience RequirementsHSD or GEDOne (1) year(s) of applicable experience required.Financial institution experience preferred.Call center experience a plus.Bilingual ability a plus.Familiarity and proficiency with online and mobile banking expected.Experience identifying product and service needs and confidently offering solutions.*** Please submit an employment application to www.sandia.org/careers ***Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.