Member Experience Specialist

Sam's West, Inc.; Salina (KS); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Job summary

Sam's Club in Salina, KS seeks a front-end associate to provide member service, operate the checkout, and assist with purchases and refunds. You will guide customers on self-service technology, maintain a safe and organized checkout area, and help locate merchandise while promoting club services.

The role emphasizes excellent customer service, teamwork, and adherence to safety and policy standards to ensure a positive shopping experience for members.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes member purchases.
• Assists with returns, refunds, and exchanges per policy.
• Supports self-service technology guidance for members.
• Upholds safety standards and secures assets.

Skills

Retail experience

Cashier operations

Mobile apps

Tools

POS system

Job description

Sam's Club in Salina, KS seeks a front-end associate to provide member service, operate the checkout, and assist with purchases and refunds. You will guide customers on self-service technology, maintain a safe and organized checkout area, and help locate merchandise while promoting club services.

The role emphasizes excellent customer service, teamwork, and adherence to safety and policy standards to ensure a positive shopping experience for members.