Member Experience Specialist

Excel Fitness; Rogers (AR); On-site; USD 16,531 - 22,041; Full time

Job summary

Excel Fitness in Rogers, AR is seeking a Team Player to join our club operations team. You will help maintain a clean, welcoming environment and assist members with inquiries and promotions. This role requires standing for long periods and delivering high-quality service in a fast-paced gym setting.

Responsibilities include cash handling, updating member data, and collaborating with management to implement operational strategies while ensuring compliance with safety and company policies.

Qualifications

• High school diploma or equivalent required.
• CPR Certification and AED Certification required before working alone.
• Comfortable standing for long periods and able to lift 25 lbs.
• Strong communication, teamwork, and organizational skills.
• Proficient with Microsoft Office and using a computer.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Input and update member information into tablets and point of sale.
• Provide a safe and secure environment for all members.
• Assist with member promotions, training, and operational strategies.
• Audit club inventory and communicate with GM/AM on orders.
• Maintain adherence to company policies and guidelines.

Skills

Customer service

Teamwork

Communication skills

Critical thinking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Rogers, AR is seeking a Team Player to join our club operations team. You will help maintain a clean, welcoming environment and assist members with inquiries and promotions. This role requires standing for long periods and delivering high-quality service in a fast-paced gym setting.

Responsibilities include cash handling, updating member data, and collaborating with management to implement operational strategies while ensuring compliance with safety and company policies.