Member Experience Specialist

Planet Fitness-United Fitness Partners; Little Rock (AR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness-Little Rock is seeking a proactive Member Services Representative to deliver an exceptional, high-energy experience to members in a clean, welcoming space. You will help members achieve their fitness goals and foster a sense of family within the club.

The role emphasizes customer service, cleanliness, and engagement, with opportunities to showcase PF Black Card amenities and contribute to team success. Shifts include varied hours, weekends, and holidays.

Qualifications

• Birthdate confirms minimum 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve standing, walking, lifting up to 50lbs.
• On-time dependability because people are counting on you.
• High School diploma or GED equivalent.

Responsibilities

• As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals.
• You will make them feel like family in a clean, judgment-free environment.
• You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

Skills

Passion for helping others

On-time dependability

Physical stamina

Education

High School diploma or GED

Job description

Planet Fitness-Little Rock is seeking a proactive Member Services Representative to deliver an exceptional, high-energy experience to members in a clean, welcoming space. You will help members achieve their fitness goals and foster a sense of family within the club.

The role emphasizes customer service, cleanliness, and engagement, with opportunities to showcase PF Black Card amenities and contribute to team success. Shifts include varied hours, weekends, and holidays.