Member Experience Specialist

Navy Federal Credit Union; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Navy Federal Credit Union in Orlando, FL is hiring for a member services/entry-level banking role. The position involves guiding members on products, opening and maintaining deposits and loans, and processing routine transactions while adhering to regulations.

You will build relationships, work with teams, and grow independence over time. Ideal candidates have strong communication, problem-solving, and adaptability to a dynamic banking environment.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research skills

Independent worker

High production tolerance

Tech-savviness

Decision making

Adaptability

Communication

Tools

Multiple banking systems

Job description

Navy Federal Credit Union in Orlando, FL is hiring for a member services/entry-level banking role. The position involves guiding members on products, opening and maintaining deposits and loans, and processing routine transactions while adhering to regulations.

You will build relationships, work with teams, and grow independence over time. Ideal candidates have strong communication, problem-solving, and adaptability to a dynamic banking environment.