Member Experience Specialist

92nd Street Young Men's and Young Women's Hebrew Associatio; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

92nd Street Young Men's and Young Women's Hebrew Association May Center is seeking a Membership Service Agent to deliver high levels of customer care for a diverse patron base. You will handle front-desk duties, process memberships and transactions, and balance the cash drawer while supporting daily office functions.

The role requires strong communication, attention to detail, and experience with Microsoft Office and CRM systems; CPR certification is preferred.

Qualifications

• High School graduate or equivalent preferred.
• Extensive customer service experience with strong verbal skills.
• Cash handling and balancing a cash drawer experience.
• Proficient with Microsoft Office; CRM experience a plus.
• Experience with a multi-line phone system.
• Retail or fitness/sports background is a plus.
• CPR certification preferred.

Responsibilities

• Greet and record members, walk-ins, attendees, guests, and sales appointments.
• Assist with guest check-in and waivers.
• Receive member feedback and coordinate resolutions.
• Process memberships and other transactions.
• Balance cash drawer at shift start and end.
• Process membership-related forms and promotions.
• Promote Pro-shop items and manage restocking.
• Handle mail, packages, and phone messages.
• Support emergency/alarm procedures training.
• Assist with special projects as needed.

Skills

Customer service

Cash handling

MS Office

CRM

Multi-line phone

Attention to detail

Retail/sports experience

CPR certification

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

92nd Street Young Men's and Young Women's Hebrew Association May Center is seeking a Membership Service Agent to deliver high levels of customer care for a diverse patron base. You will handle front-desk duties, process memberships and transactions, and balance the cash drawer while supporting daily office functions.

The role requires strong communication, attention to detail, and experience with Microsoft Office and CRM systems; CPR certification is preferred.