Member Experience Specialist

Excel Fitness; Norfolk, Northern (VA, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Norfolk, VA is seeking a diligent part-time Team Player to help deliver outstanding member service, maintain a clean and welcoming club, and support daily operations. You will assist with front-desk duties, promote memberships, manage inventory, and ensure training compliance to keep the facility running smoothly.

CPR/AED certification is required or obtained upon hire; candidates must be able to stand for long periods and contribute to the Excel brand with reliability and

Qualifications

• Must be at least 16 years of age.
• Team member will become CPR and AED Certified, if not already.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Utilize point of sale for members to purchase drinks and merchandise items
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Participating in team meetings.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
• Ensuring the club complies with all state and federal laws and insurance requirements.
• Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

CPR & AED Certification

Customer service

Teamwork

Problem solving

Communication

Stamina

Standing long periods

Tools

Microsoft Office

Computer literacy

Job description

Excel Fitness in Norfolk, VA is seeking a diligent part-time Team Player to help deliver outstanding member service, maintain a clean and welcoming club, and support daily operations. You will assist with front-desk duties, promote memberships, manage inventory, and ensure training compliance to keep the facility running smoothly.

CPR/AED certification is required or obtained upon hire; candidates must be able to stand for long periods and contribute to the Excel brand with reliability and