Member Experience Specialist

Excel Fitness; Dalton (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Excel Fitness in Dalton, GA, is seeking an energetic Team Member to support daily club operations and member services. The role emphasizes cleanliness, safety, member engagement, and accurate cash handling within a fitness club setting.

Responsibilities include using the Planet Fitness app, maintaining standards, auditing inventory, and assisting with promotions. A strong emphasis on policy adherence, teamwork, and reliable, friendly service to members is required.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification required before working alone.
• Comfortable standing for long periods.
• Excellent communication with members and staff.
• Team-oriented, motivated and well-organized.
• Proficient with Microsoft Office and computers.
• Familiar with Excel mission, values, culture and Planet Fitness brand.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Operate the Planet Fitness mobile app and stay updated.
• Ensure safe operation after training completion and safety protocols.
• Conduct club audits to ensure Excel standards are met.
• Walkarounds and complete cleaning tasks, re-inspecting as needed.
• Audit and balance cash drawers daily.
• Enter member information into tablets and point of sale.
• Enforce policies and address infractions with members.
• Provide a safe, secure environment for all members.
• Deliver high level member service and communication.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards; resolve issues.
• Audit inventory and coordinate with GM/AM on orders.
• Stay current on required certifications and training.
• Participate in team meetings and support promotions.
• Promote, tour, and assist prospects and potential members.
• Assist GM/AM with membership promotions and operations.
• Ensure compliance with state and federal laws and insurance requirements.
• Assist members with equipment, tanning, HydroMassage, etc., per procedures.
• Represent Excel Fitness at community events and outreach.

Skills

Customer service

Communication

Teamwork

CPR Certification

AED Certification

MS Office

Excel

Cash handling

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Cash registers

Job description

Excel Fitness in Dalton, GA, is seeking an energetic Team Member to support daily club operations and member services. The role emphasizes cleanliness, safety, member engagement, and accurate cash handling within a fitness club setting.

Responsibilities include using the Planet Fitness app, maintaining standards, auditing inventory, and assisting with promotions. A strong emphasis on policy adherence, teamwork, and reliable, friendly service to members is required.