Member Services & Club Experience Specialist

Excel Fitness; Forney (TX); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Forney, Texas, is seeking a part-time team member to help maintain a clean, welcoming club and support daily operations. You’ll assist members, operate the POS for drinks and merchandise, ensure safety, and uphold company standards while promoting member engagement.

Ideal candidates are at least 16, comfortable standing, and able to think critically. Training and CPR/AED certification are encouraged, with opportunities to grow within the club environment.

Qualifications

• Must be at least 16 years of age.
• CPR and AED certification, if not already.
• Comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient in Microsoft Office and using a computer.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Utilize point of sale for members to purchase drinks and merchandise items
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Participating in team meetings.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
• Ensuring the club complies with all state and federal laws and insurance requirements.
• Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Communication

Teamwork

Problem solving

Critical thinking

Computer literacy

Tools

Microsoft Office

Excel

Job description

Excel Fitness in Forney, Texas, is seeking a part-time team member to help maintain a clean, welcoming club and support daily operations. You’ll assist members, operate the POS for drinks and merchandise, ensure safety, and uphold company standards while promoting member engagement.

Ideal candidates are at least 16, comfortable standing, and able to think critically. Training and CPR/AED certification are encouraged, with opportunities to grow within the club environment.